Workflows
Logistics
How Meridian automated dispatch across three depots
Dispatchers were rekeying every job into two systems. We consolidated intake and let routing assign itself against driver availability.
Client
Meridian Freight
Industry
Logistics
Engagement
5 weeks
22h
Saved weekly
0
Rekeyed jobs
Challenge
Meridian ran three depots on two systems that did not talk to each other. Every job was entered twice — once for the customer record and once for the driver schedule — and the two copies disagreed often enough that dispatchers checked both before committing a route.
Approach
We made the customer system the single source of truth and pushed jobs into scheduling automatically, matching each against driver availability and vehicle class. Conflicts escalate to a dispatcher rather than being silently resolved.
Outcome
Twenty-two hours a week of rekeying disappeared and the two systems no longer diverge. Dispatchers now spend their time on the exceptions the rules deliberately hand them.
Scale your growth, not your workload.
Book a free 30-min audit. We'll map your biggest automation opportunity.